The FC2C Road Map: Navigating From Crisis to Calm

  

This interactive guide serves as your comprehensive Road Map for navigating high-stress encounters. In the FC2C program, Calm is the destination—the desired outcome where safety is achieved and the situation is stabilized. But just like driving, the best route depends on current conditions, for how we get to the outcome is highly dependent upon the actions of the individual encountered.

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This Road Map is designed to show you those critical routes and tools:

1. The Destination: Understand why Crisis to Calm is defined as an outcome, not a mere tactic.

2. The Vehicle (Communication): Explore the unique "You" and "We" statement techniques that prioritize the other person's perspective, reflecting and validating their emotions to build rapport. This is the preferred verbal highway to Calm.

3. The Alternate Routes: Visualize the dynamic pathways, recognizing that when communication is blocked (due to substances, mental health issues, or an immediate threat), the route shifts. The Road Map confirms that safety can still be achieved through alternative means, such as maintaining distance or removing yourself from the situation, or, in the case of law enforcement, using appropriate and reasonable force.

4. Tailored Terrain: Select your professional role to see specific scenarios, whether you're traveling the terrain of law enforcement, customer service, or the medical field.

Use this interactive tool to internalize the flexible, outcome-focused methodology necessary to move any encounter

From Crisis to Calm.

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