From Crisis to Calm:
Enhanced Safety & De-Escalated Encounters
Safer encounters begin with one click
886 Consulting, LLC provides comprehensive public safety training for public and private entities. Our trademarked From Crisis to Calm (FC2C) program can be tailored to equip your organization or agency with the knowledge and skills necessary to recognize and mitigate hostile intent, de-escalate encounters, and communicate more effectively.
Backed by decades of experience and trusted across law enforcement, healthcare, security, retail, social services, human resources, and more, we deliver practical strategies that use influence to build trust and drive behavioral change in difficult encounters - all while staying situationally aware and recognizing hostile intent early to reduce lawsuits, injuries, and conflicts.
Tailored for Your Industry
Different environments. Different challenges.
One consistent approach: safety through awareness, influence, and Professional Sincerity®. That's From Crisis to Calm.
Retail & Loss Prevention
Challenge: High-pressure encounters involving theft, angry customers, or non-compliant individuals.
How We Help: We train employees to recognize intent early, stay composed, and use Professional Sincerity® to defuse tension and guide outcomes that reduce risk, preserve brand reputation, and protect staff.
Human Resources & Workplace Leadership
Challenge: Managing difficult employees, mediating conflicts, and handling emotionally charged terminations or complaints.
How We Help: HR professionals and leaders gain advanced communication and awareness skills to recognize escalation cues, defuse tension early, and guide conversations toward compliance, respect, and resolution—protecting both people and organizational culture.
Live Event & Venue Security
Challenge: Large crowds, unpredictable behavior, and emotionally charged interactions at gates or on the floor.
How We Help: We train teams to recognize early signs of hostility, use tone and presence to influence behavior, and maintain control without confrontation. Our focus: protecting staff and guests while keeping operations moving.
Social Services & Service Providers
Challenge: Confrontations during home or office visits, unpredictable client behavior, and high emotional intensity.
How We Help: Workers learn to read behavioral cues, manage space and tone, and communicate boundaries with empathy and authority—reducing risk while maintaining compassion and trust.
Education & Campus Environments
Challenge: Student or parent conflicts, protests, or emotionally heightened incidents.
How We Help: Faculty and campus safety teams learn to identify intent and manage conflict through calm authority, active listening, and controlled influence that leads to safer, more cooperative outcomes.
Law Enforcement & Public Safety
Challenge: Rapidly changing dynamics and decisions under stress.
How We Help: We reinforce situational awareness, emotional regulation, and Professional Sincerity®—helping officers assess intent, communicate effectively when safe, and recognize when verbal options are no longer appropriate.
Healthcare
Challenge: Patient agitation, emotional escalation, and risk to staff safety.
How We Help: Staff learn to recognize signs of hostility or crisis early, use calm presence and tone to de-escalate safely, and maintain clear boundaries that protect both staff and patient well-being.
Every profession faces moments of crisis. The key is recognizing when to connect, when to communicate, and when to create distance.
From Crisis to Calm™ delivers practical, real-world training that helps professionals stay aware, stay safe, and guide others toward better outcomes.
-
Lower Legal Costs: Defending a workplace lawsuit can cost employers $75,000 to $125,000, and up to $250,000 if it goes to trial (Workforce.com). FC2C teaches staff how to resolve conflicts early and respectfully, reducing the chances that disputes escalate into lawsuits.
-
Healthcare Impact: Violence costs U.S. hospitals $18.27 billion annually in staffing, turnover, prevention, and recovery expenses (American Hospital Association). Our training equips healthcare workers with influence-based strategies to defuse volatile patients or visitors before situations turn violent.
-
Fewer Injuries, Fewer Claims: Non-fatal workplace violence in healthcare can cost more than $300,000 per year per facility in medical treatment and indemnity (NIH/PMC). By providing staff with effective communication tools, FC2C reduces the likelihood of assaults and the expensive claims that follow.
-
Human Resources: Replacing an employee due to conflict or turnover costs 30% to 200% of their annual salary (SHRM / Wikipedia). FC2C fosters a culture of respect and professionalism, lowering turnover and protecting retention.
-
Proven Returns: Every $1 invested in communication and de-escalation training delivers an estimated $4–$6 return through reduced legal fees, lower absenteeism, and improved productivity (training ROI studies). FC2C delivers these outcomes by making every encounter safer, calmer, and more productive.
Tailored for Your Industry
